Library Chat Reference Service

  1. What is Ask Us 24/7 Chat Reference? 
    Ask Us 24/7 is a virtual chat service that connects people with reference librarians. You will not necessarily be chatting with a librarian in your community or even at your library, but you will be chatting with a reference librarian. The librarian who answers your call will be able to help you with questions about your library and will help you find answers to other questions you may have by using a range of Internet sources and specialized databases. If you need assistance specifically from your home library, your question will be referred and a librarian from your home library will get back to you via email. If you include your email, a transcript of the session will be sent to you at the email address you provide. 
  2. How do I get started? 
    Click on the image above or start chatting in the box below. Simply enter your name and question into the form as instructed and click Start Chat. A librarian will answer your question shortly.
  3. When is the chat reference service available? 
    Ask Us 24/7 Chat Reference is available 24 hours a day, 7 days a week
  4. What types of questions may I ask? 
    This service is intended to offer brief questions and database assistance. More complex questions are best handled by calling or visiting the library. 
  5. Where can I get additional assistance? 
    Library staff can answer your questions by phone, email or in person. Visit the Ask a Librarian page for more information regarding these services.