Skip to Navigation

FLCC > Library Home Page > Access Problems

Troubleshooting Off-Campus Access Problems

Access to the Library's databases is restricted to current FLCC students, faculty and staff with valid FLCC email accounts.

If authentication failed because you forgot your username or password:

STUDENTS:

You are using your FLCC e-mail username and password to access the Library's databases. Your e-mail account is provided through the computing department, and can be activated online by visiting http://axp.flcc.edu/src/activate.php. Your email password can be reset at: http://axp.flcc.edu/src/reset.php.

FACULTY AND STAFF:

Your FLCC e-mail username and password are used to access the Library's databases. Your e-mail account, which is also used to log on to the network, is provided through the computing department.

If you have any questions or problems with your FLCC e-mail account, please contact:

  • Computer Help Desk: (585) 394-3500; Ext. 7419

Set your browser to accept cookies.

  • Firefox: Click on TOOLS > OPTIONS > PRIVACY > COOKIES ("Accept cookies from sites".)

  • Internet Explorer 5.x: Click on TOOLS > INTERNET OPTIONS > SECURITY, Select the INTERNET icon and then CUSTOM LEVEL. (Scroll to Cookies and click "enable".)

  • Internet Explorer 6.x: Click on TOOLS > INTERNET OPTIONS > PRIVACY (Default - move the slider to Medium) (Advanced > First-party Cookies - Accept)

  • Netscape 4.x: Click on EDIT > PREFERENCES > ADVANCED (Choose ACCEPT ALL COOKIES.)

  • Netscape 7.x: Click on EDIT > PREFERENCES > PRIVACY & SECURITY > Select COOKIES, then choose: ENABLE ALL COOKIES

Enable popups

Some databases require that popup windows be enabled. Remember to re-enable the popup blocker when your session is complete.

  • Firefox: Click on TOOLS > OPTIONS > WEB FEATURES > Uncheck BLOCK POPUP WINDOWS

  • Internet Explorer: Click on TOOLS > POP-UP BLOCKER > Turn off POP-UP BLOCKER

  • Netscape: Click on TOOLS > POPUP MANAGER.

Enable Javascript

  • Internet Explorer 5-7: Click on TOOLS > INTERNET OPTIONS > SECURITY (Move the slider bar to Medium)

  • Netscape Navigator/Communicator 7.x: Go to EDIT > PREFERENCES > ADVANCED > Click on SCRIPTS & PLUG-INS. (Under Enable JavaScript, click the checkbox next to Navigator. Click OK. )

Should you encounter a link that does not provide EZProxy access, please let us know what you were trying to access and from what page so we can correct the problem.