Troubleshooting Off-Campus Access Problems
If authentication failed because you forgot your FLCC NETWORK username or password:
You are using your FLCC computer network username and password to access the Library's databases. Your network username and password is the same as your WebAdvisor account.
If you can't remember your WebAdvisor account information, you can retrieve your account information by clicking on the Guest Access link located at: https://webadvisor.flcc.edu. Follow the User Account information/prompts on the screen.
FACULTY AND STAFF:
You are using your FLCC computer network username and password to access the Library's databases. Your network account (which is the same as your WebAdvisor account), is provided through the computing department.
If you have any questions or problems with your FLCC e-mail account, please contact:
- Computer Help Desk: (585) 394-3500; Ext. 1419
If you have any questions or problems with Library databases please contact:
- Jenny Burnett: (585) 785-1375 or email email@example.com
- Some databases require that popup windows be enabled. Remember to re-enable the popup blocker when your session is complete.